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020 8772 9922

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Hello, and welcome to David Cuffe & Associates. On behalf of all the team, and myself, I would like to welcome you to our practice.

We like to get to know you and your pets personally and we want you to view the surgery as a place to drop in at any time, for advice, information, or simply for a chat. We employ veterinary surgeons and nurses of the highest standard while also being a training centre for our student nurses. I have been practising as a veterinary surgeon for more than 30 years, established my first surgery over 25 years ago and we now have two full time surgeries in the southwest of London.

Basic Practice Information

020 8772 9922

Surgery Opening Times:
The surgery is open from 08.00 to 19.00 hrs. Monday to Friday and 09.00 to 18.00 hrs. on Saturday. To see a vet you must make an appointment (except in an emergency) Our appointment times are as follows:

Clapham
Monday to Friday	09.00 - 11.00	14.00 - 15.00	17.00 - 19.00
Saturday	09.00 - 12.00	14.00 - 17.00

Parking:
Opposite the surgery outside Eclectic, The Abbeville, & Threshers there are three free 30 minute bays. On our side of the road, and the remaining side of the block opposite, and most of the surrounding roads it is Pay & Display or Permit from 09.00 to 18.00 Monday to Friday. (On Hambalt Road on our side of Abbeville it is 09.00 to 20.30 Monday to Friday). Saturday is unrestricted. There is unrestricted parking most of the day on Elms Road behind the surgery.


Housecalls: We also do housecalls/visits when essential. It is generally not possible for us to drop everything and attend, and housecalls are usually scheduled for the less busy times. In an emergency, it is invariably in the animals' best interest that they are brought to us, and not vica versa. We can recommend a veterinary ambulance if necessary.

Emergency Service:
Outside normal hours there are the two Emergency Clinics. The numbers for these are given on our recorded messages when we are closed and details are in the Where we are section. SLERC (South London Emergency Referral Clinic) is co-owned and funded by our practice and some 20 other local practices, and is open when we are not. The Elizabeth Street Veterinary Clinic is owned and run by 4 central London practices and provides 24 hour cover 365 days a year. As a client of my practice, you can use either service as and should the need arise.
Initial consultation fees are in the region of £100.00 and this may double after midnight. Although averages can be misleading, the average cost of a visit to the after hours clinic is about £300.00, with exceptional cases costing many thousands of pounds. All treatment must be paid for at the time. It is at these times that Pet Insurance comes into its own.
It will be the very rare case indeed that would justify a house call at night. In the vast majority of cases the hospitalised animals cannot be left, and in addition it is simply too dangerous for the staff.

In-Patients:
The majority of patients are seen on an out-patient basis. This usually means that they are admitted in the morning and discharged the same day. On occasion, hospitalised animals stay in overnight. When it is a case of convenience - say for an operation the following day - or merely to allow further "quiet time" to ensure recovery from earlier procedures, the patients are fed and watered as appropriate and then bedded down for the night. They will then be undisturbed and not observed until 08.00 the next morning (although a qualified nurse lives on the premises). Sometimes an animal will require more regular monitoring, and the vet on duty will make a decision either to pop back several times over the evening or to refer the patient to one of the emergency services, assuming the patient can be moved.

The decision to move the patient is made in conjunction with you, the owner, and the transportation may be effected by you, or by Veterinary Ambulance arranged by us, or by the duty vet themselves. Patients at SLERC (see below) have to be returned to us in the morning. This is achieved using the veterinary ambulance.

What we expect:
We advise, and we take it as understood,

That all dogs, cats, and rabbits are vaccinated as we advise. Generally for dogs and cats this is once a year, and for rabbits may be every 6 months.

That all dogs and cats are wormed regularly. This depends on lifestyle, but will be monthly, quarterly, or biannually.

That all dogs, cats, and rabbits that go outside are treated for fleas and other external parasites all year round on an on-going basis (using an effective and safe product).

That all dogs and cats are microchipped.

Please let us know if in any way we are not meeting your expectations.

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Terms & Conditions
Payment of Fees All services and goods are provided on the basis that payment is made in full at the time. We do not have any credit system, and make a billing charge when an invoice has to be sent in those rare occasions when, for whatever reason, payment is not made at the time. We accept most major credit and debit cards, and most other regular forms of payment.
Appointments All consultation is done by appointment. Obviously, any genuine emergency is seen immediately and without an appointment. We will always do our best to facilitate you with an appointment to suit, but equally we do our best to avoid double booking because of the negative impact it has on the client already booked. For this reason, "popping in at the end" which is the busy time is not appreciated unless it is an emergency. We can and do make special appointments outside the normal consulting hours for special cases, and for anyone who requests it, when we can.
Fee Structure
All consultations, initial or follow up, are chargeable. Essentially, that is how we make our living, much like the other professions. The basic consultation is 15 minutes and costs £30.26. This includes VAT. All fees incur VAT. There may be further chargeable items (tests, procedures, sundries, drugs, food, extra time) and all these will obviously increase the invoice. Surgical procedures and imaging procedures (X-ray, Ultrasound) will significantly increase the final invoice.
We will always provide an estimate on request beforehand, but an estimate is only that, and particularly in life threatening or compromising cases what has to be done may end up far outstripping the estimate.
We do our best to stick to estimates, but on occasion other imperatives are superimposed. In these cases we always try to ring you and keep you informed, and where possible to give you a choice. However, experience tells me that in nine out of ten cases the number on which you would "definitely be available all day" rings to an answer phone or is permanently engaged. I cannot overemphasise how important Pet Insurance is, especially in these cases.






Food and pet supplies: We carry a small range at each surgery, but in addition we will soon be brining you an much updated, fully online range where you can browse and choose as you wish -- direct to your door, allowing you to benefit from the economy of the big bags and the convenience of home delivery!

All fees are payable at the time of treatment, both during the day and at the emergency clinics. No genuine emergency is ever refused treatment.

INFO (click to jump to that area) - Pet Passports - Lost/Stolen animals - Micro-chips - Worming your pet - Animal rights- Tail docking

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